Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Service address
• Billing address
• Information about your property or service needs
• Trash or recycling service information
• Gate, access, or container-location instructions
• Requested service dates or schedules
• Communications you send to us
• Form submissions
• Customer service inquiries
• Billing and transaction information
• Any other information you choose to provide

The specific information collected depends on how you interact with Curbmate.

2. Payment Information

If you purchase services from Curbmate, payment information may be collected and processed by a third-party payment processor.

Curbmate may receive limited information related to the transaction, such as payment status, transaction amount, payment method type, and portions of payment information necessary to identify the transaction.

We generally do not directly receive or store complete credit or debit card numbers when payments are processed through a third-party payment processor.

Your payment information may also be subject to the privacy policy and terms of the applicable payment processor.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location derived from an IP address
• Pages viewed
• Referring website or source
• Time spent on the website
• Links or buttons clicked
• Website interactions
• Date and time of visits
• Other technical or usage information

We may use this information to operate our website, understand how visitors use it, improve our services, measure marketing effectiveness, maintain security, and troubleshoot technical issues.

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, analytics technologies, and similar tools.

These technologies may be used to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic and usage
• Measure website performance
• Determine how visitors found our website
• Improve our website and services
• Measure advertising or marketing effectiveness
• Support security and fraud prevention

Depending on the technologies used on our website, you may be able to control certain cookies through your browser settings or a cookie preference tool.

Disabling cookies may affect the functionality of certain portions of the website.

5. How We Use Your Information

We may use information we collect to:

• Respond to inquiries
• Provide quotes or service information
• Create and manage customer accounts or service records
• Schedule and perform services
• Process payments
• Manage recurring services
• Send appointment, scheduling, or service reminders
• Communicate service delays or changes
• Provide customer support
• Send invoices, receipts, and billing communications
• Maintain records of customer interactions
• Improve our website and services
• Analyze website usage and business performance
• Conduct marketing and advertising
• Prevent fraud, misuse, or security incidents
• Enforce our Terms & Conditions
• Comply with legal obligations
• Protect Curbmate, our customers, employees, and others
• Carry out other purposes disclosed when information is collected

6. Text Messages and SMS Information

If you provide your mobile phone number, we may use it to communicate with you regarding inquiries, quotes, scheduling, service reminders, service changes, account information, billing, customer support, and other matters related to services you request.

If you separately consent to receive marketing text messages, we may also send promotional or marketing messages.

Consent to receive marketing text messages is not a condition of purchasing Curbmate services.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance.

We do not sell, rent, or share SMS opt-in consent information or mobile phone numbers with third parties for their independent marketing or promotional purposes.

We may share information with service providers that help us deliver text messages or operate our communications systems, but only as reasonably necessary to provide those services.

7. How We Share Information

We may share information with third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

• Website hosting providers
• Payment processors
• Scheduling or customer management software providers
• Email and text messaging providers
• Analytics providers
• Advertising and marketing service providers
• Accounting or bookkeeping providers
• Professional advisers
• Insurance providers
• Contractors or service providers assisting Curbmate
• Government agencies or law enforcement when legally required

We may also disclose information when we reasonably believe disclosure is necessary to comply with law, respond to legal process, investigate fraud or misconduct, protect our rights, or protect the safety of customers, employees, or others.

Service providers may receive information only as reasonably necessary for the services they perform on our behalf.

8. Sale or Transfer of the Business

If Curbmate is involved in a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, customer information may be disclosed or transferred as part of that transaction, subject to applicable law.

9. Marketing and Advertising

We may use information about website activity and customer interactions to understand the effectiveness of our advertising and marketing.

Depending on the tools used on our website, third-party analytics or advertising providers may collect information through cookies, pixels, or similar technologies.

These providers may have their own privacy policies governing their collection and use of information.

Where required by applicable law, we will provide appropriate choices or obtain consent before using certain advertising or tracking technologies.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and may be affected by:

• The duration of the customer relationship
• Accounting and tax requirements
• Legal and regulatory obligations
• Payment and transaction records
• Insurance requirements
• Dispute resolution
• Fraud prevention
• Business recordkeeping needs

We may retain certain information after services end when reasonably necessary or legally required.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

You should use reasonable care when transmitting information electronically.

12. Your Privacy Choices

Depending on applicable law and the nature of your relationship with Curbmate, you may be able to request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Update your contact information
• Delete certain information
• Stop certain marketing communications

These rights are subject to applicable law and legitimate business or legal retention requirements.

You may unsubscribe from marketing emails using the unsubscribe instructions contained in those communications.

You may opt out of marketing text messages by replying STOP.

13. Children's Privacy

Our website and services are intended for adults and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If we learn that personal information from a child under 13 has been collected inappropriately, we will take reasonable steps to delete it.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

Curbmate does not control the privacy practices of these third parties.

If you visit a third-party website or use a third-party service, the information you provide may be governed by that third party's privacy policy and terms.

We encourage you to review those policies before providing personal information.

15. Do Not Track Signals

Some web browsers provide "Do Not Track" signals or similar privacy controls.

Because there is not a universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track request.

Where required by applicable law or supported by the technologies we use, we may recognize applicable browser-based privacy preference signals.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technology, services, or legal requirements.

When we update this Privacy Policy, we will post the revised version on our website and update the effective date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information associated with your Curbmate services, contact us at: